Skip to content

How can we help?

Payment trouble, missing course access, or a question before buying? Contact Coach Illona. No login needed.

If money was deducted but checkout failed or you haven’t received your access email, contact us before paying again.

For payment questions

Include your checkout email, what you bought, and a short description of the problem. If available, add your order or transaction reference, payment date, and amount.

If you send a receipt screenshot, hide unrelated personal and financial details. Never send passwords, OTPs, card numbers, CVVs, or your private course access link.

Paid but no email? Check spam and the email you entered at checkout. You can also request your purchase access link.

Payment declined? Check your payment provider’s status and whether money was deducted. Contact us if you’re unsure.

Read the refund policy · Back to the website