Coach Illona
Refund policy
Effective October 4, 2026 · Version 2026-10-04-v1
For standalone coaching, coaching bundles, and the Beyond the Mic course. Read these policies before accepting them at checkout.
Coaching sessions and bundles
Payments are non-refundable for change of mind once full payment has been made and your lesson slot has been secured. Missed sessions follow the attendance and makeup policy; an absence does not automatically qualify for a refund.
Self-paced course
Beyond the Mic purchases are generally final after course access is activated, except for remedies required by applicable law or a refund agreed by Coach Illona in writing. Contact Coach Illona before activation about a mistaken purchase; this does not guarantee cancellation.
Payment errors and service problems
Contact Coach Illona about duplicate or incorrect charges, missing access, or coaching that cannot be provided. These will be investigated against payment and delivery records. This policy does not waive remedies required under Philippine consumer law, including applicable remedies for defective or undelivered services.
Request a review
Email coachillona@gmail.com with your purchase email, order reference, payment date, and reason. Never send passwords, private access links, or full card details. Coach Illona will review the issue and explain the outcome. Approved refunds are arranged through the payment provider where possible; processing time depends on the provider and payment method.
Questions before buying? Contact support.